Refund/Return Policy:
We take great care in making sure that your order is triple checked before we ship out, and all orders are checked for inspection. We are confident that you will love your new railing system! All custom orders are non-refundable and non-returnable and are subject to final sale because they are custom made to your specifications.
We ask that you inspect your full order once it arrives. If there is any damage to items when they arrive, please inform us within 3 business days of delivery and include photos of the damage. We will replace any parts with damage at no cost to you. If you are missing any items, or received an incorrect item, we will replace any missing or incorrect parts at no cost to you. All orders are custom and are non-returnable and non-refundable.
General Finish Warranty:
Ultra Modern Rails reserves the right to either refund, or replace the product under warranty. Warranties will cover the cost of the product, but will not cover the cost of removal or installation. In the event of a claim, we may require the old part back for inspection, or ask you to provide photos or video of the issue. All replacements and solutions are at the discretion of Ultra Modern Rails to offer. To file a claim, please contact us and include your original order number, a brief description of the issue, and pictures of the issue. Please note all warranties are null and void if the railing system is not installed by a licensed contractor.
Metal Products:
Ultra Modern Rails warrants that all metal products will be free from defects in material and workmanship under normal use applications. Ultra Modern Rails offers a 5 year warranty on the structural integrity of the custom-made metal products. Please note all warranties are null and void if the railing system is not installed by a licensed contractor.
Standard Powder Coat:
Standard powder coats are warrantied for 1 year for exterior projects and up to 5 years for interior projects to cover fading, adhesion, and corrosion as a result of finish failure. Please note all warranties are null and void if the railing system is not installed by a licensed contractor. *This warranty covers normal uses and will not include impact upon the finish from objects. For interior and exterior use, the warranty will cover any location 10 miles from saltwater and does not cover “acts of God.” It is important to note that if a standard powder coat is applied on 304 Stainless Steel, this is not considered a coastal solution. While the actual steel will be unaffected, it is likely the standard powder coat will begin to chip or fade when exposed to salt. Any standard powder coat within 10 miles of the coast will not be warrantied. For best results, use a standard powder coat anywhere intense weathering is not a threat. *As Defined By:
- Color retention: <5 delta E
- Chalk resistance: chalk 8
- Gloss retention: 30% retention
Warranty Coverage:
The Ultra Modern Rails warranty applies only to normal use and reasonable wear conditions. Damage suffered as a result of unintended use of the product or “Acts of God” (ie. house fire or natural disaster, etc.) are not covered as a part of the Ultra Modern Rails warranty. Metal Products: Ultra Modern Rails metal products that are not installed according to the provided installation instructions will result in a null and voided warranty. Products shall be used for their intended purpose only. Do not hang or support other products from the Ultra Modern Rails railing infill systems. Doing so will result in a null and voided warranty. Wood Products: Ultra Modern Rails offers a 5 year warranty on the structural integrity of all custom manufactured and finished wood products under normal use. Ultra Modern Rails does not provide a warranty for wood products that it does not finish or seal in its facility. Ultra Modern Rails does not offer a warranty on stain color retention, match, or finish performance. Ultra Modern Rails long-length handrails or glass caps are considered within an acceptable range of variance up to 1/16″ of warp for each foot in length. Glass Products: Ultra Modern Rails will replace glass panels that arrive at the shipping address damaged, chipped, scratched, or different from the approved drawings. Ultra Modern Rails does not warranty third-party glass mounting hardware, as such, providing your own glass mounting hardware will result in a null and voided warranty. Any products which are not properly maintained according to the guidelines set in the “Care and Maintenance” section will result in a null and voided warranty. Please note all warranties are null and void if the railing system is not installed by a licensed contractor.
Warranty Claims or Damage Claims:
It is the responsibility of the customer to uncrate and inspect all products prior to installation for damages within 5 business days of the delivery date. Damage claims must be filed with the Ultra Modern Rails team within 5 business days of the delivery date. Damage claims filed after the product has been installed will not be honored, regardless of when they are filed. In the event of a product warranty claim or a damage claim, Ultra Modern Rails may require the part be returned to its facilities or photos/videos be taken of the issue. All solutions and replacements are at the discretion of Ultra Modern Rails to offer. See Return Policy for more details. To file a warranty claim, email info@ultramodernrails.com. Include your original order number, a brief description of the issue, and pictures of the issue. An installation that does not follow the Ultra Modern Rails installation guidelines, or providing your own glass or hardware or panels or treads will result in a null and voided warranty. In the event of a powder coat warranty claim please please email info@ultramodernrails.com in order to obtain a chalk and gloss kit. Powder coat claims will only be considered if the issue is present in greater than 10% of the products in your system. Ultra Modern Rails does not offer a warranty on iron balusters. Please note all warranties are null and void if the railing system is not installed by a licensed contractor.